Q: Are the bowls and pails interchangeable in the different mounting systems?
A: Yes, all of the bowls and pails are interchangeable.
Q: I am having trouble removing the bowl from the Kennel Door Mount, how do I make this easier?
A: Removing the bowl from the mount is a gentle process: Push on the paw proof lever first before you start to pull up on the bowl. Pulling up on the bowl before you push the lever will activate the lock.
Q: Can the Kennel-Gear dishes be autoclaved?
A: Yes, both plastic bowls and stainless steel bowls and pails. The following PDF will provide more information regarding our plastic bowls and autoclaving. KG_Autoclave_Info.pdf
Q: Are the products dishwasher safe?
A: Yes, all of the products are dishwasher safe.
Q: If I break a pail, do I have to buy the whole system again?
A: No, you can just purchase the size of pail that was damaged. You will need to remove the Universal Mount from the damaged pail and re-mount to your new pail.
Q: What is your normal turnaround time?
A: Standard orders ship out within 48 business hours. Larger orders may take up to 5 days.
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